FAQ

1. Where are you based?

London, UK

2. Do you ship worldwide?

Yes. 

Shipping times/costs can be found here.

3. Do I need to measure my head?

Yes, you'll need your circumference measurement to pick the right cap size

4. What are your turnaround times?

Usually 10 - 14 working days (excluding shipping time). 

5. Do you bond the wefts to the cap?

No, all wigs are hand sewn.

6. Do you do sewins?

No

7. Do you do fittings?

No

    8. Can I return or exchange units?

    Due to the nature of the products, all sales are final. Returns or exchanges are not allowed unless your item arrived damaged.

    9. Can I get my wig processed any faster?

    An express service is an additional £65 (excluding shipping costs). Please note this request when you order so an invoice can be sent to you via email. Express processing time: 4-5 working days.

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